Dog Grooming Service Agreement

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A big tail-wagging welcome to Woofers! We’re paws-itively thrilled to have you and your furry friend join our pack. Your pup’s safety and comfort are our top priorities while they’re in our care. We ask all clients to read and sign our grooming contract to keep things as smooth as a freshly groomed coat. This helps us be as transparent as a squeaky-clean doggo and ensures you have all the important info about our grooming process.

Now, let’s get ready for some paw-some pampering!

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Terms and conditions
Dog grooming service agreement

 

By booking a grooming appointment with Woofers Dog Groomer, you agree to the following terms and conditions.

 

Appointments and cancellations

Booking

Appointments can be made via our website or by telephone.
For online bookings, please expect a follow-up phone call to confirm the date, time, and any relevant details.

When booking, you must ensure:

• Suitable parking is available nearby (street parking or driveway)

• Access to electricity is available to power our grooming equipment

• Access to water may be required occasionally

 

Arrival

Upon arrival, please allow at least 20 minutes for water heating and equipment setup before bringing your dog to the van.

If this is your dog’s first appointment with us, we ask that we plug in and set up first, after which we will discuss your dog’s grooming requirements.

 

Cancellations

We require a minimum of 24 hours’ notice for cancellations or rescheduling.

Cancellations can be made via phone call, text message, or WhatsApp.
Cancellations made with less than 24 hours’ notice may incur a cancellation fee.

 

Health & Safety

Fleas and Ticks

If fleas or ticks are discovered during grooming, treatment is mandatory, and an additional fee will apply. This is to prevent the spread of infestation.

Fleas can lead to further health issues such as tapeworms. We strongly recommend that all dogs are kept on a regular monthly flea prevention treatment.

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Health and Medical Issues / Senior Dogs

Grooming can be stressful, particularly for senior dogs or dogs with underlying health conditions, and may occasionally expose previously unknown medical issues.

For these dogs, comfort, cleanliness, and welfare will always take priority over aesthetics.

By agreeing to these terms, you authorise Woofers Dog Groomer to seek immediate veterinary treatment if deemed necessary. We will always attempt to contact you first.
Any veterinary fees incurred will be the responsibility of the owner.

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Matted Coats / Mat Removal Risk

In accordance with the Animal Welfare Act 2006, we will not spend more than 15 minutes de-matting a dog.

Severely matted coats may need to be clipped short for the dog’s comfort and welfare. Matting can be painful, restrict movement, cause skin irritation, and hide infections.

• A de-matting fee will apply due to additional time and equipment wear

• Severe mat removal may require shaving, which carries risks such as cuts, skin irritation, or exposure of existing skin conditions

• After grooming, dogs may experience temporary itchiness, redness, or behaviour changes

• Shaved dogs are more susceptible to sunburn and should be protected accordingly

Regular grooming appointments help prevent matting and associated health risks.

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Vaccination

All dogs must have completed their full puppy vaccination course (up to 12 weeks of age) before their first grooming appointment.

Annual booster vaccinations after the puppy course are the owner’s personal choice. However, failure to keep vaccinations up to date may invalidate your pet insurance.
Woofers Dog Groomer accepts no responsibility for any illness or condition arising from a dog being unvaccinated.

Behaviour and handling

Aggressive Behaviour

Please inform us if your dog is aggressive towards people. A muzzle may be used if necessary.

 

Aggressive or Difficult Dogs

Owners must inform us in advance if their dog:

• Has a history of biting

• Displays aggressive behaviour

• Reacts negatively to grooming or handling

For safety reasons, a muzzle may be used if necessary. Muzzles do not harm dogs and are used solely as a protective measure.

A handling fee may apply for aggressive or difficult dogs.
Woofers Dog Groomer reserves the right to refuse or stop a groom at any time if a dog cannot be groomed safely.

 

Toilet breaks

We strongly recommend a 20-minute sniff walk before the grooming appointment. This allows your dog to toilet, relax, and settle.

Sniffing helps increase oxygen flow to the brain and can significantly reduce stress, particularly for senior dogs.

 

Owner responsibilities and liabilities

 

Pre-existing conditions

Owners must disclose any medical or behavioural conditions, including but not limited to:

• Recent surgery (including dental procedures)

• Illness or injury

• Changes in behaviour

We will inform you if we notice any lumps, bumps, or abnormalities during grooming.

 

Emergency vet authorisation

 

Accidents and emergency’s

While every precaution is taken, grooming involves sharp tools, and minor injuries such as small cuts, nicks, or nail quicking can occasionally occur.

In the event of a medical emergency:

• We will administer first aid

• We will attempt to contact you immediately

• We may transport your dog to your nominated veterinary practice if required

All veterinary costs remain the responsibility of the owner.

 

Pricing guidelines

Prices

Prices vary depending on:

• Coat condition

• Dog size

• Behaviour

• Time required

Quoted prices are estimates only and may increase following assessment during grooming.

 

Additional charges

Additional fees may apply for:

• Excessive matting

• Heavy shedding or blown coats

• Flea treatment

• Difficult or aggressive behaviour

 

Payment

Payment is due upon completion of the groom.
We accept cash and card payments.
Card payments incur a £1 surcharge to cover processing fees.

 

Refunds

Grooming is a service, and refunds are not typically provided.
If you are dissatisfied, please contact us within 48 hours, and we will do our best to address any concerns.

Photography and social media

 

Consent for photos

If consent is given, photos may be shared on Woofers Dog Groomer social media platforms.

If consent is not given, photos may still be taken for internal reference and record-keeping only and will not be shared publicly.

 

Privacy and data protection

In accordance with the Data Protection Act 2018 (UK GDPR), all personal information disclosed to us will be kept confidential.

Your data will:

• Be stored securely

• Not be shared with third parties

• Only be accessed by Jenny Carr, owner of Woofers Dog Groomer

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